FAQs
We will send the personalized book to you, and invoices will be sent to your email upon confirmation of payment via the website.
Yes, you can pay on delivery at an additional cost of 10 SAR per order
Here are 5 easy steps to lose weight:
- Choose a story or book from your collection
- Choose your language
- Write the first name of the kid
- Choose your gender and hero
- View and place your order
Yes, you can. We provide you with a “Preview” of the book, where you can literally see what your real book will look like. You can preview all pages of your book. During the preview, please press the edit button, and change what you want. After viewing and ordering, we cannot change anything further.
Maximum name allowed is 15 characters only
There is a maximum limit for a gift message of 350 characters.
We ship our orders from the UAE. This is to guarantee the best prices with the best quality that you would love. Therefore, it takes 7 to 10 working days to ship to the countries where we offer our products - Saudi Arabia, Oman, Bahrain and Kuwait. UAE is 5 to 7 days.
Yes, you can track your order by contacting us on WhatsApp +971585948369
We currently cover Saudi Arabia, the Emirates, Bahrain, Kuwait, Oman and Qatar with shipping services. We just advise you to use the site dedicated to both the Emirates and Saudi Arabia if you want to get suitable content for them.
But if you are from outside this role, you can contact us directly to study the possibility of delivery.
We will send the book to the address you registered on the website. Please make sure that you have entered the correct phone number, so that our shipping partner can contact you before delivering your order. It will try to contact you a few times, and only deliver the request twice. If you do not answer your calls or are not at the address you have given us, we are sorry to say that we will return your book, in which case you will have to pay an additional fee to send the book back to you. Therefore it is important to give us the correct phone number and address.
We have strict quality control before we send any order through shipment. In the unfortunate event that the book was damaged during shipping, please notify us within 24 hours of receiving the book. Send us evidence (eg a photo of the damage) to our email [email protected] After receiving the evidence, we will be sending a replacement ASAP.
